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EXCHANGE POLICY

Effective from 01/01/2015

Need to return something? No problem! We accept all returns that are full price and they are issued as an e-store credit including purchases made with Afterpay. Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY
1. Orders must be returned to us within 14 days from date of purchase (as indicated on your invoice), 30 days for international orders. Returns outside this period will be sent back to you.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags attached and have no make up, stains or strong odours.
3. No returns or exchange for items purchased using a credit note, sale items and accessories i.e. jewellery, bikini, underwear,belts, scarves, bags, shoes, bras, silicon pads and hats, etc.

4. Store credit is valid for 90 days from date of issue. 
5. Exchanges and returns for online orders can only be processed directly through our online store department only.
6. Returns that do not include an RA (Return Authorisation) number is not valid and will be immediately sent back.
7. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking as DGF is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.

 

We try our best to accept all items returned to us, in the event that an item is returned in a condition not satisfied by our criteria above, we will have to send it back to you.

AFTERPAY RETURN: 

Orders purchased using AfterPay are issued with an e-credit note (no refund). Please continue your payment with After Pay.

WATCH RETURN:
From time of purchase, you have 14 days to complete the returns process, please email us on info@dollygirlfashion.com to help you process this return. Please note we will not cover shipping for returns. Please ensure the watch has not been worn, damaged in any way, contains no blemishes/bruises or signs of wear.

FAULTY ITEMS:
If you find a fault in your item on arrival, please email us a photo so we can assess the item if it may be a manufacturers fault. We shall replace/ repair or exchange the item. A full refund is allocated if we are unable to repair or replace the item. 
Please note that loose/excess threads and irregular prints/ see through are not considered as a fault. Please read the description of each items carefully before purchasing. 

AUSTRALIAN ORDERS
Orders must be returned to us within 14 days from date of purchase.
Contact us at info@dollygirlfashion.com with the items you are returning, you will be issued a RA (Return Authorisation) Number and return address. Your subject line should read – ‘RETURN [your order number]’.
Fill in the return form on the back of your sales invoice and include it with your package. Label the front of your parcel with your issued RA number. Parcels without an RA number labelled on it will be sent back.

Avoid long queues at the post office! Head to http://www.clickandsend.com.auto pay for return postage and create print labels.

IMPORTANT NOTE: Returns must include – returned item, original receipt with return form filled in and RA number labeled on parcel. It could take anywhere between 2-5 days for the parcel to reach us. Once received, processing a return usually takes place within 3-5 business days. Upon arrival, we will inspect the item/s and issue you with store credit. When making a new purchase using store credit, Store credit will not be applied on new shipping cost. Customer must pay for new shipping cost

INTERNATIONAL ORDERS
Please note that all our prices are displayed in Australian Dollars (AUD). International orders must be returned to us within 30 days from date of purchase. Contact us at info@dollygirlfashion.com to be issued a Return Authorisation (RA) Number and return address. Your subject line should read – ‘RETURN [your order number]’.
Fill in the return form on the back of your sales invoice and include it with your package. Label the front of your parcel with your issued RA number. Packages without an RA number labelled on it will be sent back.

REMEMBER: Returns must include – returned item, original receipt with return form filled in and RA number labeled on parcel. International parcels may not get to us from 1-4 weeks depending on the service you use to return to us.Once received, processing a return usually takes place within 1-3 business days. Upon receipt, we will inspect the item/s and issue you with store credit. For further enquiries please contact us at info@dollygirlfashion.com.