Return Policy

Effective from 21/01/2020

Please read through our returns policy carefully as you are agreeing to this when you are shopping with us. 

Dolly Girl Fashion Online will no longer be accepting returns for change of mind/incorrect sizing/wrong choice for orders placed on or after 21/01/2020

For orders placed before 21/01/2020, please observe our policy as follows:

OUR POLICY
1. Orders must be returned to us within 14 days from date of delivery as indicated on your tracking information, 30 days for international orders. Returns outside this period will be sent back to you and may require additional costs.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags attached and have no make up, stains or strong odours.
3. No returns or exchange for SALE ITEMS (change of mind, incorrect choice or incorrect sizing) or lingerie/intimates i.e. lace bodysuits, bralettes, and accessories i.e. jewellery, bikini, underwear,belts, scarves, bags, shoes, bras, silicon pads and hats, etc.

4. E-store credit is valid for the next 2 months and can only be used towards our online department and not in-store.
5. Returns for online orders can only be processed directly through our online store department only and not in-store.
6. Returns that do not include an RA (Return Authorisation) number is not valid and will be immediately sent back.
7. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking as DGF is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.

 

Our returns department has the right to refuse a return or send it back to the address provided on the original order if the returned item/s does not meet the conditions above. Please be advised that the RTS (Return To Sender) fee costs $10.00 AUD.

 

CREDIT NOTES 

Credit notes cannot be used in conjunction with any discounts or promotional offers unless stated otherwise.

Free shipping is only applied if your order is payable at checkout for $75 after applying discounts, credit notes and any special codes (if you make an order and pay less than $75 after applying a credit note code, then $8.95 is applied as a shipping cost because your order is less than $75).

AFTERPAY RETURN: 

Orders purchased using AfterPay are issued with an e-credit note (no refund). Please continue your payments with AfterPay if necessary.

FAULTY ITEMS:

If you find a fault/defect on your item upon arrival, please email us some photos of the item so we can assess if it may be a manufacturers fault. We shall replace, repair or exchange the item for you. A full refund is allocated if we are unable to repair or replace the item. Please note that loose/excess threads, irregular prints and see through fabric are not considered as faults. Please read the description of each items carefully before purchasing. 

AUSTRALIAN ORDERS

Orders placed prior to 21/01/2020 must be returned to us within 14 days from date of purchase.
Contact us at info@dollygirlfashion.com with the names of the items you are returning, you will be issued a RA (Return Authorisation) Number and return address. Your subject line should read – ‘RETURN [your order number]’.
Fill in the return form on the back of your sales invoice and include it with your package. Label the front of your parcel with your issued RA number. Parcels without an RA number labelled on it will be sent back.

Avoid long queues at the post office! Head to https://returns.auspost.com.au/dolly-girl-fashion to pay for return postage and create print labels.

IMPORTANT NOTE: Returns must include – returned item, original receipt with return form filled in and RA number labeled on parcel. It could take anywhere between 2-5 days for the parcel to reach us. Once received, processing a return usually takes place within 7 business days. Upon arrival, we will inspect the item/s and issue you with store credit. Please note that the store credit will not be applied to the shipping fees. 

INTERNATIONAL ORDERS

Please note that all our prices are displayed in Australian Dollars (AUD). International orders must be returned to us within 30 days from date of purchase. Contact us at info@dollygirlfashion.com to be issued a Return Authorisation (RA) Number and return address. Your subject line should read – ‘RETURN [your order number]’.
Fill in the return form on the back of your sales invoice and include it with your package. Label the front of your parcel with your issued RA number. Packages without an RA number labelled on it will be sent back.

REMEMBER: Returns must include – returned item, original receipt with return form filled in and RA number labeled on parcel. International parcels may not get to us from 1-4 weeks depending on the service you use to return to us. Once received, processing a return usually takes place within 7 business days. Upon arrival, we will inspect the item/s and issue you with store credit. Please note that the store credit will not be applied to the shipping fees. 

For further enquiries please contact us at info@dollygirlfashion.com.