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SHIPPING AND DELIVERY

 

AUSTRALIAN ORDERS

AUSTRALIAN ORDERS - STANDARD OR EXPRESS SHIPPING* ($10 Flat rate to all states)

NOTE: The following guide is an estimate of how many days it will take for the order to be delivered once it has been shipped. These are only rough delivery times, in some cases allow extra 1-2 days for unexpected delays.  (Locations such as NT and WA may take longer)

 

 

 

*Orders placed before 2pm AEDT are packed and shipped the same business day, orders placed after 2pm AEDT are packed and shipped the next business day. Please note that we do not dispatch on weekends or public holidays, if your order is placed on a weekend or public holiday it will be shipped the following business day. We do our best to process your order on time unless under rare circumstances there is a delay in your order. If this does occur, a customer service representative will send you a notification email to update you on your order status. 

Tracking and Delivery

You will receive a tracking number once your order has been dispatched from our warehouse.

NOTE: To ensure a smooth and quick process, please ensure that you correctly fill in your shipping address details. Orders that are returned to us due to incorrect/insufficient address may incur additional costs.

Once your order has left our premise, it is in the hands of the delivery company. Dolly Girl Fashion is not responsible for any delays caused by the shipping provider. The shipping guide is an estimation and may vary during busy periods.

 

Australia post : Track here

Pre-Order Items

If you purchase a pre-order item along with other item/s, your order will not be shipped out, this includes orders with Express Post. Your order will be held at our warehouse until your pre-order item arrives (generally about 1-3 weeks). If you would like your items to be shipped out seperately from your pre-order item, you will need to make two seperate purchases. Pre-order items cannot be cancelled.

 

INTERNATIONAL ORDERS

 

New Zealand

 

 

Around the World

 

International orders are shipped via DHL Standard or DHL Express. 

Delivery Time
Shipping may be extended due to many factors beyond our, and DHL’s control, such as – customs, processing requirements, weekends and public holidays, and delivery to outside metro areas. Orders made on business days before 2pm (AEDT) will be packed and sent the same day, unless there is a delay with your order. Orders placed after 2pm (AEDT) will be packed and sent the next business day.

Note: We do not accept responsibility for any delays due to the shipping provider. However we will help you get your package as fast as possible. 

Delivery Cost
All international delivery costs are written in Australian Dollars ($AUD). You will be charged the Australian cost of shipping, the price will be converted to your countries currency when you are charged with your order.

Customs
All customers are responsible for customs charges they may incur

Tracking Your International Order
DHL Express Worldwide allows you to track your international order. You will receive a tracking number and are given six delivery options to best suit your schedule. Once posted, it is the customers' responsibility to arrange a delivery with DHL. Track your order here.

Lost Packages
Dolly Girl does not accept liability for lost orders. We only post items to given addresses.
Note: If Authority to Leave/Safe Drop/No Signature Required has been selected, Dolly Girl Fashion and the courier company are waived of any liability if the parcel is lost or stolen.