Shipping

ORDERING FOR CHRISTMAS/NYE? Click here to see last delivery dates

NOTE: These are only rough delivery time, in some cases allow extra 1-2 days for unexpected delays.  (Locations such as NT and WA may take longer)

 

AUSTRALIAN ORDERS

AUSTRALIAN ORDERS - NORMAL OR EXPRESS SHIPPING* ($10 Flat rate to all states)

 

 

*Orders placed before 2pm local Sydney time are packed and shipped the same business day, orders placed after 2pm local Sydney time are packed and shipped the next business day. Please note that we do not dispatch on weekends or public holidays, if your order is placed on a weekend or public holiday it will be shipped the following business day. We do our best to process your order on time unless under rare circumstances there is a delay in your order. If this does occur, a customer service representative will send you a notification email to update you on your order status. 

 

Tracking and Delivery

You will receive a tracking number once your order has been dispatched from our warehouse. 

NOTE: To ensure a smooth and quick process, please ensure that you correctly fill in your shipping address details. Orders that are returned to us due to incorrect/insufficient address may incur additional costs. 

Once your order has left our premise, it is in the hands of the delivery company. Dolly Girl Fashion is not responsible for any delays/losses caused by the shipping provider. Please note that the shipping guide is only an estimation and may vary during sale and promotional periods.

Australia post : Track here

Pre-Order Items

If you purchase a pre-order item along with other items, your order will not be shipped out, this includes orders with Express Post. Your order will be held at our warehouse until your pre-order item arrives (generally about 1-3 weeks). If you would like your items to be shipped out separately from your pre-order item, you will need to make two separate purchases. Pre-order items cannot be cancelled.

 

INTERNATIONAL ORDERS

New Zealand

All other countries

 

We use DHL Express Worldwide for all international orders. Please note that we do not ship to PO BOX ADDRESS! 

Delivery Time

Shipping may be extended due to many factors beyond our, and DHL’s control, such as – customs, processing requirements, weekends and public holidays, and delivery to outside metro areas. Orders made on business days before 2pm local Sydney time will be packed and sent the same day unless there is a delay with your order. Orders placed after 2pm local Sydney time will be packed and sent the next business day.

We do not accept responsibility for any delays/losses caused by the shipping provider. However we will help you get your package as fast as possible. 

Currency

Everything displayed on our website including international delivery costs are written in Australian Dollars ($AUD). You will be charged the Australian cost of shipping, the price will be converted to your countries currency when you are charged with your order.

Free Shipping Thresholds

Free shipping thresholds only apply to the order after discount codes/credit notes have been applied and before shipping costs are added. The value of the items in your order (excluding shipping fee) must exceed the free shipping threshold in order to be eligible for free shipping. 

Customs

You may be charged customs duties and taxes by your local customs office when your parcel is delivered to your country. Duties and taxes rates may vary depending on the value of the goods. Please contact your local customs office for more information.

Please note that if you decide to not pay customs duties or taxes and choose to reject the parcel, you will not be refunded for your order. 

Tracking Your International Order

DHL Express Worldwide allows you to track your international order. You will receive a tracking number and are provided six delivery options to best suit your schedule. Once posted, it is the customers' responsibility to arrange a delivery with DHL. Track your order here.

Lost Packages

Dolly Girl does not accept liability for lost orders. We only post orders to given addresses.
Note: If Authority to Leave/Safe Drop/No Signature required has been selected, Dolly Girl Fashion and the courier company are both waived of any liability if the parcel is lost or stolen.